Job Description
At Supreonix, we are redefining the future of technology by building innovative solutions that empower businesses and individuals alike. We are currently seeking a dedicated ICT Support Technician to join our dynamic support team. As a key member of our organization, you will play a vital role in ensuring the seamless operation of our internal IT systems and providing top-notch support to our employees. This hybrid role offers the perfect balance of remote flexibility and in-office collaboration, allowing you to thrive in a fast-paced, forward-thinking environment.
In this role, you will be the first point of contact for a wide range of technical issues, from hardware and software troubleshooting to network and system maintenance. You will work closely with cross-functional teams to diagnose problems, implement solutions, and contribute to the continuous improvement of our IT infrastructure. Your expertise will help us maintain high levels of productivity and security across the organization.
What excites us about this role is the opportunity for you to grow alongside our company. You will have access to ongoing learning resources, mentorship from senior IT professionals, and the chance to work with cutting-edge technologies. We believe in investing in our people, and this position offers a clear pathway to advance into specialized areas such as network administration, cybersecurity, or cloud engineering.
If you are passionate about technology, thrive on solving challenges, and are eager to make a tangible impact in a supportive and innovative environment, we would love to hear from you. Join Supreonix and be part of a team that values your contributions and supports your professional journey.
Requirements
- Diploma in IT or a computer-related field
- Minimum of 2 years of experience as an ICT support technician or in a similar role
- Strong knowledge of Windows and macOS operating systems
- Proficiency in troubleshooting hardware, software, and network issues
- Familiarity with remote desktop tools and help desk software
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team in a hybrid setting
- Strong problem-solving and analytical skills
- Customer service-oriented mindset with a focus on user satisfaction
- Basic understanding of cybersecurity principles
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Willingness to learn new technologies and adapt to changing requirements
Responsibilities
- Provide first-line technical support to employees via phone, email, and in person
- Diagnose and resolve hardware, software, and network issues in a timely manner
- Install, configure, and maintain computer systems, peripherals, and applications
- Monitor and maintain IT infrastructure, including servers, networks, and security systems
- Document technical procedures, troubleshooting steps, and solutions for knowledge base
- Assist with onboarding new employees by setting up workstations and accounts
- Collaborate with senior IT staff to escalate and resolve complex issues
- Conduct regular system updates, patches, and backups
- Train end-users on best practices for using hardware and software
- Track and manage IT inventory, including asset allocation and lifecycle
- Participate in IT projects aimed at improving efficiency and security
- Ensure compliance with company IT policies and procedures
